Houck & Associates - Online Customer Services - Services


  Feasibility Studies


Houck & Associates offers customer service related services - feasiblity study A feasibility study focuses on the knowledge, analyses and considerations involved in making quality business decisions regarding how your organization will be successful. This information can be then translated into an implementation plan.

Each study is carried out by our team of professional experts.

Our Studies Analyze the Following:

Can it be done?
Is it practicable?
Is it feasible?
          Economically? Are the benefits greater than the costs?
          Technically?

Do you have the necessary technology?
If not, is it available and accessible?
          Operationally?


Do you have the necessary resources?
Will target audiences/markets accept and
use it?
          Scheduling-wise?  

When can it be ready?
Will it be ready in time?
Feasibility Issues:

Many of the above questions can not be answered in the early stages of the study.
    For example:
      Data on actual costs and benefits is not is not available
      We need to determine what resources are at our disposal.
Some elements of the feasibility will be more important than others - and - some may directly conflict.

The feasibility study is an educated "guess" - well researched and thought out.

Sometimes external considerations are more important than the narrow feasibility issues discussed.

Other Questions Addressed in the Feasibility Study
     
    What data is needed?
            Where does it originate?
            How much data is needed?
     
    What are the requirements of the users?
            What do the users want and/or need?
      What are the main characteristics and functions of the proposed site?
     
    What are the design considerations?
            Design alternatives?
     

    What are the development considerations?
            Concerns?
            Development alternatives?
            Pilot studies needed?
      What work processes will be necessary?
            Will current processes need to be reviewed?
     
    What are functionally / technological issues?
            Are solutions already available?
            Will databases and / or programming be required
      Is all of this consistent with the business and Web strategy?
Related services:
Shifting Customers / Vendors / Members To Online Environment
Getting In-house buy-in for Online Service & Support
Migrating a Call Center to Contact Center
Work Process Analysis
Focus Group Services
Survey Services
Interview Services
Request Service / Need More Information

Return to Online Customer Service main page

Contact us to find out how we can assist with your customer / member service needs.
Other Advisory Services:   Web Consulting Services
Web Design & Development Services

Saturday, July 05, 2008

 


online customer service
migrating call center to contact center
work process analysis
focus groups services
survey services
interview services
request service / need more information
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