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We are interested in the following consulting services:
Work Process Analysis
Migrating a Call Center to Integrated Contact Center
Web Site Review for Customer Service & Support
Focus Group / Surveys / Interviews
User Requirements Analysis
In-house Culture Shift
Customer / Member Culture Shift Strategies
Feasibility Studies
Other:
Current Facilities:
Call Center (phones)
Out-sourced Center
Integrated Contact Center (phones & online)
Separate Centers for Phones & Online
Other:
Number of facilities:
Size of current facility(s):
Staffing:
Total number of staff - all centers:
Average number of staff per center:
Annual Volumes:
Incoming phone:
Incoming email:
Incoming fax:
Incoming postal mail:
Type of Facility:
Customer Service
Membership Service
Support - Technical
Retail
Affinity Programs
Fullfillment
Other:
Comments / Questions:
Thank you for contacting us. We will respond shortly.
