Survey Services
Surveying is a less expensive way to gain method in-depth information is needed from your customers, members or target audiences (or any other group).
We offer modes of surveying:
Email Surveys
An email survey's advantages are:
almost complete elimination of paper, reduced postage, mail-out, and data entry costs
obtaining the data more quickly
Disadvantages are
more limited visual stimulation and interaction capabilities
more difficult skip patterns to follow
loss of anonymity
Web Surveys
Web survey advantages are:
obtaining the data more quickly
giving respondents the flexibility to complete the survey when they choose
Disadvantages are the:
lack of control over who responds (making generalizations to the population impossible)
elimination of people who do not have a computer (or access to one) and/or connection to the Internet
Mixed-mode Surveys
This method will involve a combination of the above survey modes.
Related services:
Focus Group Services
Interview Services
Migrating a Call Center to Contact Center
Shifting Customers / Vendors / Members To Online Environment
Getting In-house buy-in for Online Service & Support
Work Process Analysis
Feasibility Studies
Request Service / Need More Information
Return to
Online Customer Service
main page
Contact us
to find out how we can assist with your customer / member service needs.
Other Advisory Services:
Web Consulting Services
Web Design & Development Services
Thursday, August 21, 2008
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Surveying is a less expensive way to gain method in-depth information is needed from
your customers, members or target audiences (or any other group).