When people speak  -  do not translate what
      is said into what you wish were said.

   Try to:

   Concentrate on the precise words
      spoken or some of the most
      obvious clues will be missed.

   Don't disregard clues (those non-verbal
      communications that are the most
      honest messages.

   Look for "mystery clues" (those
      non-verbals that contradict the verbal
      message)

   Non-verbal clues will usually be the accurate
      "reading."

Coping With The Non-Listener

   Remember, effective listening does not come
      naturally to many.

   Improve the situation by clarifying in your is
      mind what you want to convey.

   If your ideas are crystallized, the listener
      likely to be more receptive.

   When you set up a meeting, give an idea of
      what you want to discuss.

   The listener should then be ready to listen.

   Keep the conversation concise and to the
      point.

   Carefully pick a time during the day when the
      person less distractions & more likely to
      listen.

Behavioral Exercise  /  Review

   During conversations track the amount of time
      you:

   Listen (phone conversations may be
      the easiest)

   Question (put the actual times into
      percentages)

   Speak