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BUSINESS DEVELOPMENT

Prospecting

Determining Prospecting Ratios

   Prospecting is the first step to expanding the
      existing clientbase and/or developing new
      relationships with the potential of becoming
      a client.  Or, identifying and developing
      referral sources.

   Determine the number of prospects needed to
      meet your monetary goal.

       Factors to consider in developing a
          prospect ratio:

         Determine monetary objective
            for new business.
            - or -
            Amount to be achieved over the
            next months/year (time period).

         Determine new clients or
            expanded business from current
            needed to achieve new
            business objective.

   Formula:

      Average Value of Customer  =
      Total monetary value of all clients
      ÷  Total number of present clients
      =   X
      then take Goal for New Business  ÷  X

   Determine the number of new prospects to
      approach to gain a meeting.   From
      experience, determine approximately how
      many prospects must be seen to produce one
      new customer.

   By going through this process it brings
      efficiency and effectiveness to the sales /
      business development effort.

   The number of prospects must far exceed the
      number of calls and meetings to be made
      ("hit" ratio of number of prospects to be
      contacted to make a sale).

   Regardless of the factors the influence the
      prospect ratio.  You should strive to track the
      number of calls made to the number of sales
      made (your "betting" average).

Prospecting Review

   Can you answer the following questions?
      If not you lack the necessary focus and goals.

       Target market(s)

    1. Which industries, professions or individuals are you targeting?

    2. Are any potential markets being avoided?

    3. What geographical areas are targeted?

       Products

    1. Which products and/or services are you emphasizing?

    2. Which products and/or services that you are emphasizing low margins or other problems (e.g. servicing)?

       Competition

    1. Are you particularly vulnerable to any competitors?

    2. Are any competitors vulnerable to your competition?

       Strategic Objective

    1. Is your business or organiation more interested in market share/volume
      -or-
      profitablilty of its products and/or accounts?

Rating Prospects

   Rating considerations:

       Prospects' eligibility for credit /
          non-credit business.

       Ability to pruchase

       Identify decision maker(s)

       know needs

       Your expertise / knowledge of this
          industry

       Your knowledge of product / services
          utilized in this industry

       Third party introduction is available

       You / your business's reputation in
          the industry

       Your competitive standing

       Prospects' profitability assessment

       Time investment for getting business
          (days / months / years)

       Needs not currently fulfilled by
          customers current "suppliers"

       Total monetary value if relationship
          were won.

Prospecting Methods

   Usual Prospecting Methods

       Cold Calling and Cold Canvasing

       Warm Calls - lead from someone else

       Appointments

       Active Networking

       Existing Clients

   Other Prospecting Methods

       Internal Prospecting

         Building an internal referral
            network can be very effective in
            helping reach sales targets.

         Call on the staff, in other
            departments or divisions as if
            they were prospects or centers
            of influence / referrals.

         They may be able, directly or
            indirectly, to bring new business
            opportunities to you.

         Hold information meeting,
            luncheons, coffee breaks, etc..
            with your internal sources.

         Ask for referrals.  Do NOT
            assume that they know you
            want referrals or what the
            characteristics are for a
            qualified prospect or
            opportunity.

       Look for opportunities in news artlcles.

         Local, national and international
            newspapers
         Business magazines and
            journals
         Trade magazines and
            newspapers
         National and international
            periodicals

       Meet with your competition to
          determine those speciality areas in
          which you do not compete. (Unbundle
          services and teaming opportunities)



    Houck & Associates
    38 Fendall Avenue
    Alexandria, VA 22304 USA
    Tel: (703) 823-5824