Web-related Training
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Culture / Behavioral Shifts to Online Environment
The Internet is becoming an ideal medium for measuring and improving customer
relationships.
This session addresses how to make the shift to the Internet and
take your organization's personnel, clients, customer, members, distributors, etc..
along.
All topic modules (presentations, workshops and seminars) can be offered separately,
combined or modified to meet any need(s).
Sessions can be lengthened or shortened and will be customized to organizational
needs, goals and expertise.
Culture Shift - Clients / Customers / Members / Distributors...
This Session includes:
 Determining user accessibility
Limitations: reluctance to use; not limited by technology
Creating a comfortable online environment
Useability testing
Keys for good online customer service
Four "A's"
Strategies / Incentatives
Preparing in-house staff
Customer service surveys
Web Service / self-service organizations
Moving to Web self-service
Culture Shift - In-house Personnel
KEY TOPICS:
Initial idea
Four "A's"
User accessibility
In-house reluctance / need for "buy-in"
Development process
Useability testing
Strategies / Incentatives
In-house staffing
Customer service surveys
Web Service / self-service organizations
Moving to Web self-service
Each topic is designed to meet the specific needs of the participants. Material
content can be added or removed, depending on needs and goals.
If this topic is not exactly what you want, contact us and
place a request or inquire about your desired topic.
Other topics:
Contact us now for more information about our
Web presentations and our
Web training services (contract training only).
If any topic or course is not exactly what you want, please contact us with your
request for topic or a request for training course
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Thursday, August 21, 2008
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