Web-related Training
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Online Customer Service and Support
All topic modules (presentations, workshops and seminars) can be offered separately,
combined or modified to meet any need(s).
They can be lengthened or shortened and
will be customized to organizational needs, goals and expertise.
Learn how to use the Internet / Web in your customer service program.
We also can develop a session to address "migrating" a Call Center (phones, mail)
to a Contact Center (phones, email, Web, etc...). Also see
Culture / Behavioral Shifts to Online Environment
(in-house personnel, clients, customer, members, distributors...)
This Session includes:
 Concept of relationship technology
Types of available technology
Virtual "store front"
Limitations: reluctance to use -
not limited by technology
Related studies / demographic information
User requirements analysis & Useability testing
Web site design considerations
Keys for good online customer service
Development process
Motivating / incenting to online modes
Successes / Mistakes
Each topic is designed to meet the specific needs of the participants. Material
content can be added or removed, depending on needs and goals.
If this topic is not exactly what you want, contact us and
place a request or inquire about your desired topic.
Other topics:
Contact us now for more information about our
Web presentations and our
Web training services (contract training only).
If any topic or course is not exactly what you want, please contact us with your
request for topic or a request for training course
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Thursday, August 21, 2008
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