Shifting Clients / Customers / Members / Distributors...
All topic modules (presentations, workshops and seminars) can be offered separately,
combined or modified to meet any need(s). They can be lengthened or shortened and
will be customized to organizational needs, goals and expertise.
Culture Shift - Clients / Customers / Members / Distributors...
KEY TOPICS:
User accessibility
Development process / User input
Limitations: reluctance to use;
not limited by technology
Creating a comfortable online environment
Useability testing
Keys for good online customer service
Four "A's"
Strategies / Incentatives
In-house staff
Customer service surveys
Web Service / self-service organizations
Moving to Web self-service
Culture Shift - In-house Personnel
KEY TOPICS:
Initial idea
Four "A's"
User accessibility
In-house reluctance / need for "buy-in"
Development process
Useability testing
Strategies / Incentatives
In-house staffing
Customer service surveys
Web Service / self-service organizations
Moving to Web self-service
Each topic is designed to meet the specific needs of the participants. Content /
material can be added or removed, depending on needs and goals.
If this topic is not exactly what you want, contact us and
place a request or inquire about your desired topic.
User accessibility