Online Customer Service & Support

Quality, responsive customer service and support are what sets a great Web site apart from the crowd. It is the major component that can give your site a serious competitve edge. Houck & Associates partners with you to design and develop Web site strategies and solutions to better serve and support your customers, members, distributors, resellers, members or in-house personnel. We also offer services such as focus groups, "traditional" and/or online surveys, amd interviews and organizational studies. See our Web Consulting area for more information about these services. Numerous Web tools and applications are available to enhance the interactivity your Web site. Some examples of these tools include: Order Status Customer Product Review Survey Tool Customer Feedback Form We can assist with your Web strategy and site development. Whether planning a Web site for the first time or in the midst of revising your site / taking it to the "next level," we can assist with your planning and development efforts. To request more information about: Web site design & development services Web site revision / updating services Other services: Content & Target Audience(s) - Assessment / Planning Navigation & Site Layout Planning and/or Analysis Web Site Planning (new sites) Web Site Review / Analysis (current sites) Feasibility Studies Online Customer Service & Support Online Marketing Services Marketing Material & Graphic Design Services Contact us now for our Web Site focus questions or to find out how we can assist you with your Web site design and development.