Web Site Tools & Enhancements
Customer Service Tools
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The challenge today is how to shift and/or expand your customer service and support from traditional methods - phone, fax
and call centers - to a contact centers which include the Internet - Web, email, synchronous chat, etc.
Quality, responsive customer service and support are what sets a great Web site apart from the crowd. It is the major component
that can give your site a serious competitve edge. Understanding visitor needs and goals is critical to quality online customer
service and support.
Numerous Web tools and applications are available to enhance the interactivity your Web site. Some examples of these tools include:
Order Status
Customers can view the items in their order as well as where their order is in the ordering process.
Customer Product Review
With this tool, your customers / members can share their comments about your products and / or services for others to see.
Each product or service has a separate listing of comments. Each product page lists those reviews as well as an overall rating
for the product / service.
Survey Tool
This provides a way for you to ask your customers / members specific questions about themselves and your organization.
The surveys are totally dynamic so you can create a new one just by adding records to the database. This tool also includes
a Results page so you can see the results of the survey.
Customer Feedback Form
A standard free-form interface that allows your customers or members to pass along their thoughts to you. The
submission is saved in a database for later retrieval.
Other services:
Content & Target Audience(s) - Assessment / Planning
Navigation & Site Layout Planning and/or Analysis
Web Site Planning (new sites)
Web Site Review / Analysis (current sites)
Feasibility Studies
Online Customer Service & Support
Online Marketing Services
Marketing Material & Graphic Design Services
Houck & Associates also offers these customer service related advisory services.
Migrating a Call Center to Contact Center
Work Process Analysis
Focus Groups, Surveys, Interviewing services
Find out how we can assist with your Web design & development.
Whether planning a Web site for the first time or in the midst of revising your site / taking it to the "next level," we can
assist with your planning and development efforts.
Request more information about:
New Web site design and development
Web site revisions and enhancements
Return to Web Design and Development services.
Contact us now for our Web Site focus questions or to find out
how we can assist you with your Web site design and development.
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